• Reference Number : refs/056416
  • Directorate : Quality Assurance
  • Number of Posts : 1
  • Package : R237 453.00 per annum (plus benefits)
  • Enquiries : Mr FEW Ngondeka, (016)341 1100

Requirements :

  • Grade 12. Computer literacy (MS Office). Skills/Competence/Knowledgeability to handle conflict. Ability to work under pressure. Ability to work independently and in a team. Ability to communicate well with people at different levels. Ability to organize and plan. Sound verbal and written communication skills. Ability to act with tact and discretion. Applicants must be self-motivated. Good customer skills. Applicants should be prepared to undergo medical surveillance as an inherent job requirement.

Duties :

  • To ensure all complaints are correctly captured manually and electronically with outcomes. To ensure that patient’s ability to voice their perception options /experience about the health establishment is practiced. To champion the safe keeping of all documents related to complaints and patient safety incidents, including patients’ clinical records. To assist with the meetings relating to complaints (DPOS) and Patient Experience of Care Survey (PEC) including minute writing. Ability to handle and solve complaints. Adhere to workplace policies and procedures and adhere to reporting timelines. Be up to date with the activities, services, and areas within the hospital to be able to direct customers. Be willing to undergo continuous training and development programs as required. Attend meetings and training as approved by supervisor. Comply with the Performance Management and Development System (Annual contracting, Mid-year revie and final assessment)

Notes :

  • Kindly note that No payment of any kind is required when applying for posts advertised by the Gauteng Department of Health. The Department reserves the right not to fill any advertised posts. Applications should be submitted strictly online at the following E-Recruitment portal: http://jobs.gauteng.gov.za. No hand-delivered, faxed, or emailed applications will be accepted. For assistance with online applications, please email your query to healthjobqueries@gauteng.gov.za. The application should be accompanied by a fully completed and signed new Z83 form obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documents. The Z83 form must be fully completed and signed by the applicant. The following must be considered in relation to the completion of the Z83 by the applicant. All the fields in Part A, Part C and Part D must be completed. Leave the following question blank if they are not in possession of such:” If your profession or occupation requires official registration, provide date and particulars of registration”. Application without proof of a new Z83 application form and detailed CV will be disqualified. Application must indicate the post reference number on their application. Shortlisted candidates will receive communication from HR Unit to submit certified copies of educational qualifications and other relevant documents not older than 6 months on or before the day of the interview). Personnel Suitability Checks (criminal checks, citizenship checks, qualification verification, company directorship, social media, financial record checks, reference checks) must be conducted prior appointment. Candidates in possession of a foreign qualification must furnish the Department with an evaluation certificate from the South African Qualification Authority (SAQA).. The recommended candidate may be subjected to medical surveillance as required by the Occupational Health and Safety Act 5/1993. The Gauteng Department of Health is guided by the principles of Employment Equity.

Employer : Department of Health

Location : HEIDELBERG HOSPITAL

Closing Date : 11-09-2026



Please Notes :

  • Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.