• Reference Number : refs/057039
• Directorate : ICT Operations
• Number of Posts : 2

• Package : R 605 742.00 per annum (plus benefits) (Level 10)
• Enquiries : Mr. Themba Psungo, Tel: (060) 543 9098

Requirements :

• Matric Certificate plus a qualification in Information Technology/Computer Science at NQF level 6 as recognised by the SAQA. 3 years’ experience in desktop support environment. Microsoft Certified Systems Engineer Certificate. Microsoft Certified Systems Administrator. ITIL Certifications. Apple Mac Certification (will be an advantage.) Certified training in Microsoft AZURE. Valid Drivers License is required.

Duties :

• Respond to executive end-user support requests on 24-hour bases. Facilitate the IT setup of new executives and secure deactivating of device for parting executives. Research, test and recommend new hardware, software that can improve executive productivity. Create concise documentation/ applications tailored for executives. Resolve hardware/software issues. Regular maintenance of desktops, laptops, handheld devices. Apply system and security updates. Confirm antivirus and security software is active and updated. Assist end users with issues related to their accounts or computers, such as resetting passwords or troubleshooting technical problems. Installation of new operating systems (Windows/Apple) on users’ computers as needed, including installing device drivers and other software required for the computers to operate properly. Handling security across the network by deploying new security patches and policies and monitoring activity for signs of intrusion or compromise. Maintaining a database of users and their respective rights and privileges within the network. Enforce and adhere to government IT policies, data protection regulations, and cybersecurity standards. Report on the quality and adherence to policies and procedures. Perform quality checks and device patch compliance. Support data protection and privacy efforts. Diagnose and resolve hardware, software, and network problems. Assist in user account creation, password resets, and access permissions, following security protocols. Resolve problems within the specified timeframes (SLA). Document troubleshooting guides and FAQs. Conduct on the job training on new technology. Coordinate stakeholder relations e.g. Audio and video service providers, OEMs, Microsoft and Apple Mac. Install, configure, and update software applications and operating systems on end-user devices. Troubleshoot and repair hardware issues, including desktops, laptops, printers, and peripheral. Perform hardware and software installation, configuration and upgrades. Setup printer, private network(troubleshoot).

Notes :

• It is the Department’s intention to promote equity (race, gender, and disability) through the filling of the positions with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan. To facilitate this process successfully, an indication of race, gender, and disability status is required. APPLICATIONS: To apply for the below positions, please submit your application strictly online at http://professionaljobcentre.gpg.gov.za quoting the relevant reference number. No hand-delivered or emailed applications will be accepted. NOTE: Only an updated comprehensive CV (with detailed personal information, duties, experience, and references) is required. The online Z83 form must be completed in full. All fields of Section A, B, C and D of the online Z83 must be completed in full. Section E, F, G (Due to the limited space on the online Z83 it is acceptable for applicants to indicate refer to CV or see attached. However, the question related to conditions that prevent re-appointment under Part “F” must be answered and declaration signed. Applicants are not required to attach copies of qualifications. Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents. Non-RSA Citizens/Permanent Resident Permit holders in possession of foreign qualifications must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted). Shortlisted candidates must be available for interviews at a date and time determined by the Gauteng Department of e-Government. The appointment is subject to positive outcomes on employment suitability checks, which include but are not limited to security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification, and criminal record. Successful candidates must obtain a positive security clearance. Applicants who fail to meet the requirements will not be considered. Such applications will be regarded as a regret. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One must be a practical exercise, and the other must be an Integrity (Ethical Conduct) Assessment. Selection panels shall score both technical exercises as an additional criterion in the interview process. Please note that all applicants for Senior Management positions are required to complete the SMS Pre-Entry Programme administered by the National School of Government (NSG) prior to appointment. No appointment will take place without the successful completion of the pre-entry certificate and submission of proof thereof. The Course is available at NSG under the name Certificate for entry into the SMS and the full details can be sourced by the following link: https://www.thensg.gov.za/trainingcourse/smspre-entry-programme/. For more information regarding the course please visit the NSG website: www.thensg.gov.za. All shortlisted candidates for SMS posts will be subjected to a technical exercise and interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity. (This applies only when there is an SMS post).” If you have not received a response from this institution within three months of the closing date, please consider your application unsuccessful. The Department reserves the right not to make any appointment(s) to the below advertised post(s).

Employer : Department of e-Government

Location : Johannesburg

Closing Date : 27-11-2026

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.