• Reference Number : refs/057386
• Directorate : HAST
• Number of Posts : 50

• Package : R201 093.00 per annum (Salary Level 4) (plus benefits)
• Enquiries : Mr Johannes Mphoka-060 572 7390

Requirements :

• Grade 12/ senior certificate, or equivalent. Knowledge in HAST patients tracing will be an added advantage. Basic knowledge of administration processes. Good communication skills, Numeracy skills, Computer Literacy (knowledge and understanding of all MS programs) and ability to draw data. Good communication and telephone etiquette. Knowledge of HIV/TB programmes and confidentiality. Ability to speak local languages is often preferred. Good problem-solving and interpersonal skills. Ability to work under pressure and maintain confidentiality Self-propelled. Responsive person with positive attitude. Good in time management. Knowledge of the Batho-pele principles.

Duties :

• Contact patients telephonically (and sometimes SMS) who have missed clinic appointments and using approved scripts. Trace patients who have missed clinic appointments or defaulted on treatment. Counsel and encourage patients to return to healthcare facilities. Verify and update patient demographic and contact information. Capture tracing outcomes on relevant electronic systems (e.g., Tier.Net or other approved systems). Maintain confidentiality of all patient information. Escalate complex cases to nurses, counsellors, or case managers. Compile daily, weekly, and monthly tracing reports. Work with clinic staff to improve patient retention and continuity of care. Trace patients who have defaulted on HIV, TB treatment or any Chronic disease. Encourage patients to return to the clinic and continue treatment. Update patient information and verify contact details. Record all tracing activities on systems such as Tier.Net or other health information systems. Maintain patient confidentiality at all times. Refer patients with social or medical challenges to the appropriate healthcare workers. Prepare daily, weekly, and monthly tracing reports. Work closely with nurses, counsellors, data capturers, and community health workers to improve patient retention in care. Registering and tracking official documents. Perform delegated duties requested by the supervisor.

Notes :

• Applications should be submitted strictly online at the following E-Recruitment portal: https://jobs.gauteng.gov.za. No hand-delivered, faxed, or emailed applications will be accepted. For assistance with online applications please email your query to healthjobqueries@gauteng.gov.za. NB: Where Driver’s Licence is mandatory, exception will be granted for people with disabilities. Application should be accompanied by a fully completed and signed new Z83 application form obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documents plus a recently updated comprehensive Curriculum Vitae (CV). Applications without proof of a new Z83 application form and detailed CV will be disqualified. (Shortlisted candidates will receive communication from HR to submit certified copies of educational qualifications and other relevant documents not older than 6 months on or before the day of the interview). It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). All foreign qualification must be accompanied by evaluation certificate from the South African Qualification Authority (SAQA). Correspondence will only be limited to shortlisted candidates. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). Where applicable, candidates will be subjected to a skills/knowledge test. The recommended candidate may be subjected to Medical Surveillance as required by the Occupational Health and Safety Act, Act 5/1993. It is Department’s intention to promote representivity (race, gender, and disability) in the Public Service through the filling of these posts. The Department reserves the right not to appoint/fill this post. WOMEN AND PEOPLE WITH DISABILITY ARE ENCOURAGED TO APPLY.

Employer : Department of Health

Location : Ekurhuleni, Johannesburg, Tshwane, Sedibeng and West Rand

Closing Date : 20-11-2026

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.