• Reference Number : refs/048515
• Directorate : Switchboard
• Number of Posts : 2

• Package : R 237 453.00 .00 pa plus benefits
• Enquiries : Ms. GS Mazibuko TEL: 011 951 6095

Requirements :

• Grade 12 certificate, National senior certificate, or NQF Level 4. Knowledge of administrative and clerical procedures. Understanding and knowledge of Public Service Regulations, good customer etiquette, listening skills, writing skills, good communication, interpersonal skills, and understanding the importance of telephone Etiquette. Basic knowledge of problem solving and analysis. Accountability and ethical conduct. Ability to communicate in English verbally and in writing. Computer literate (MS Word, MS Excel, internet, and emails). Ability to cope under pressure. Applicants should understand the Batho Pele principles. Client orientation and customer focus; working shifts, including Weekends and Public Holidays. A Minimum of 1 year of experience in switchboard operations and administrative functions will be an added advantage.

Duties :

• The successful candidate will promptly manage and operate the switchboard by answering incoming calls and handling ongoing calls. Handle internal and external inquiries. Must keep the office, filing system, and records up to date. Ensuring customers are promptly and correctly referred to the relevant stakeholders. Taking down messages and administering the correct distribution thereof. Supplying basic information to customers regarding the Department's services. Keep the reception area clean and tidy. Receive guests and/or visitors and direct them to the relevant office/s. Update and distribute the internal telephone directory and keep a database of other important contact numbers for easy access and retrieval. Compile monthly reports and submit them to the manager. Record keeping of all documents copied/ printed in all registers. Responsible for reporting any faults on the telephone system and photocopier machine and liaising with the ICT department in this regard. Utilize the telephone management system to monitor telephone accounts, including printing reports, verifying information, and submitting them to the manager. Ensure that all telecommunication accounts are up to date. Perform any other delegated work given by the supervisor in accordance with various requirements of the unit.

Notes :

• Applications should be submitted strictly online at the following E-Recruitment portal: https://jobs.gauteng.gov.za. No hand-delivered, faxed, or emailed applications will be accepted. For assistance with online applications, please email your query to healthjobqueries@gauteng.gov.za. NB: Where a driver’s Licence is mandatory, an exception will be granted for people with disabilities. Application should be accompanied by a fully completed and signed new Z83 application form obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documents, plus a recently updated comprehensive Curriculum Vitae (CV), Registration Certificate with relevant professional body (HPCSA), and proof of current registration (Annual Practicing Certificate/Card). Applications without proof of a new Z83 application form, a detailed CV, a registration certificate, and proof of current registration card/certificate with the relevant professional body will be disqualified. (Shortlisted candidates will receive communication from HR to submit certified copies of educational qualifications and other relevant documents not older than 6 months on or before the day of the interview. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). All foreign qualifications must be accompanied by an evaluation certificate from the South African Qualifications Authority (SAQA). Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification, and employment verification). Where applicable, candidates will be subjected to a skills/knowledge test. The recommended candidate may be subjected to Medical Surveillance as required by the Occupational Health and Safety Act, Act 5/1993. It is the Department’s intention to promote representivity (race, gender, and disability) in the Public Service through the filling of these posts. The Department reserves the right not to appoint/fill this post. PEOPLE WITH DISABILITIES ARE ENCOURAGED TO APPLY.

Employer : Department of Health

Location : Dr Yusuf Dadoo Hospital

Closing Date : 08-05-2026

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.