• Reference Number : REFS/057156
• Directorate : Debt Management
• Number of Posts : 1

• Package : R487 197.00 per annum (plus benefits) (Level 09)
• Enquiries : Leon Steyn - 0832314399

Requirements :

• Matric plus Qualification in Financial Accounting / Financial Management at NQF level 6 as recognized by SAQA. Plus 3 years’ experience in debt collection within debt management environment.

Duties :

• To ensure administration and collections of debts due to GPG departments. Supervision of Staff. Manage performance evaluations of the team. Identify staff training needs and development. Supervision of staff dent management and collection tasks. Ensuring and effectively managed and cohesive team. Coaching and mentoring of staff. Ensuring the development and growth of the staff. Ensure that work is distributed equally and manage workloads. Leave management in accordance with the leave policy. Ensure that the administration of debts is achieved per SLA for the GPG departments per SLA target. Monitoring of daily activities performed by staff. Ensure that debts are recorded within SLA timelines. Debt administration processes are followed. Monitor error reports and advise on corrective measures. Quality assurance of work performed. Verification and validation of all received debt mandates. Ensure all accounts (i.e. Ledger accounts, etc) are verified before the debt is authorized. Ensure that internal controls are adhered to in line with policies and procedures. Attending to audit queries and submission of RFI. Retrieval and submission of requested information within SLA timelines. Compile management audit response. Overseeing the implementation of the audit action plan. Overseeing and management of record keeping. Ensure that sensitive information is protected as per POPI act. Ensure that the unit sustains the SABS ISO 9001/2008 quality assurance certificates. Verify and authorise the system transactions. All debt-related transactions on relevant systems: BAS, Persal, SAP and ECM. Resolution of escalated queries and provide feedback. Consolidation and analysis of the debt administration productivity report. Weekly productivity analysis report. Monthly take on variance report. Ensure that collection and legal recovery is achieved per SLA for the GPG departments and reduce outstanding debt per SLA target. Monitoring of daily activities performed by staff. Ensure that debts are collected within SLA timelines. Adopt procedures and processes necessary to recover all State monies from defaulters. Debt collection processes are followed. Follow up on progress report on cases referred to State Attorney. Quality assurance of work performed. Write-off recommendations before submission to the departments. Memos for legal action and hand over to the State Attorney. Spot checks for debt files. Ensure that internal controls are adhered to in line with policies and procedures. Resolution of escalated queries and provide feedback. Ensure administration of credits balances and Debt Suspense (Ledger Accounts) achieved per SLA for the GPG departments. Monitoring of daily activities performed by staff. Clearing of Ledger accounts within SLA timelines. Request monthly report for credit balances. Quality assurance of work performed. Verify, correct, and sign the following memos and ISO form related to: Credit refund to suppliers, Credit funds to debtors. Credit refund to beneficiaries of the deceased. Spot checks of credits balance on aging analysis and balances on debt suspense account. Ensure that internal controls are adhered to in line with policies and procedures. Overseeing and management of record keeping. Management of stakeholder relationships. Prepare, consolidate, and compile management reports for GPG departments. Request and prepare monthly BAS reports. Supply monthly debt management reports. i.e. OPSCOM, HOD Analysis and STRAT reports. Analysis of the reports through stakeholders’ engagement. Effective customer relations management. Coordinating and facilitate information sharing sessions. Review of policies and procedures when necessary. Overseeing the implementation of policies and procedures. Ensure that advocacy of policies and training sessions are conducted. Consultations with State Attorney and other stakeholders. Compilation and submission of miscellaneous reports for management. Management of the SMS debt related cases. Participation in the recruitment process for debt management and other units. Shortlisting and conducting interviews.

Notes :

• Applications must be submitted on the recent Z83 form (obtainable from any Public Service department or on the internet at www.dpsa.gov.za/documents). Only an updated comprehensive CV (with detailed personal information, duties, experience, and references) and a completed and signed new Z83 application form is required for both online and manual applications. The Z83 form must be completed in full, and page 2 duly signed. An accurate position and reference number must be indicated on the Z83 form. All fields of Section A, B, C and D of the Z83 must be completed in full. Section E, F, G (Due to the limited space on the Z83 it is acceptable for applicants to indicate refer to CV or see attached. However, the question related to conditions that prevent re-appointment under Part “F” must be answered and declaration signed. Applicants are not required to submit copies of qualifications. Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents. Non-RSA Citizens/Permanent Resident Permit holders in possession of foreign qualifications must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted). Failure to submit the requested information will result in the application not being considered and deemed a regret. Shortlisted candidates must be available for interviews at a date and time determined by the Gauteng Department of e-Government. The appointment is subject to positive outcomes on employment suitability checks, which include but are not limited to security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification, and criminal record. Successful candidates must obtain a positive security clearance. Applications received after the closing date as well as those who do not comply with the requirements will not be taken into consideration. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One must be a practical exercise, and the other must be an Integrity (Ethical Conduct) Assessment. Selection panels shall score both technical exercises as an additional criterion in the interview process. Please note that all applicants for Senior Management positions are required to complete the SMS Pre-Entry Programme administered by the National School of Government (NSG) prior to appointment. No appointment will take place without the successful completion of the pre-entry certificate and submission of proof thereof. The Course is available at NSG under the name Certificate for entry into the SMS and the full details can be sourced by the following link: https://www.thensg.gov.za/trainingcourse/smspre-entry-programme/. For more information regarding the course please visit the NSG website: www.thensg.gov.za. All shortlisted candidates for SMS posts will be subjected to a technical exercise and interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity. (This applies only when there is an SMS post).” If you have not received a response from this institution within three months of the closing date, please consider your application unsuccessful. The Department reserves the right not to make any appointment(s) to the below advertised post(s).

Employer : Department of e-Government

Location : Johannesburg

Closing Date : 09-11-2026

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.