• Reference Number : REFS/024317
  • Directorate : Quality Assurance
  • Number of Posts : 7
  • Package : R138 486.00 per annum (plus benefits)
  • Enquiries : Ms M Mthezuka- Kganakga TEL 011 488 4600 Ms L Maseko TEL 011 488 3711

Requirements :

  • Grade 12. No experience required. Knowledge: A limited range of working procedure in respect of health customer service working environment and elementary duties such as: health and safety measures, planning and organizing. Skills: Basic numeracy, literacy, good communication, sound human relation, ability to liaise with stake holders. Good interpersonal relationship. Have ability to organize and perform routine tasks with minimum supervision. Have ability to liaise with stake holders. Be prepared to work under pressure and be able to work in a team. Sound knowledge of customer care, Patients ‘Rights Charter and BATHO Pele Principles, Ability to plan, handle multiple tasks, communicate tactfully in different languages, be willing to attend training. Be prepared to rotate and work shifts/ weekends, holidays and perform physical labour. It is a legal requirement that employees wear protective clothing. such as: The following will be added advantage: Grade 10 qualification or equivalent qualification. 1 year experience in a hospital environment in a patient facing function and Computer Literacy.

Duties :

  • Welcome patients and visitors. Control and maintain order in waiting areas. Scree patients and fast tract vulnerable patients. Direct patients to various areas. Manage monitor and control queues. Accurately complete waiting time monitoring tool daily. Identify bottlenecks and alert manager in the specific area. Ensure availability of clean drinking water and cups, complaint/ compliments forms. Check environment for cleanliness and broken equipment. Communicate with members of the multidisciplinary team. Provide health talks to waiting patients. Assist the department to achieve objectives. Solve minor complaints and escalate where necessary. Be aware of activities in the hospital and provide information as needed. Comply with PMDS requirements. Attend meeting and continuous development programmes. Perform other duties as delegated.

Notes :

  • Applications should be submitted strictly online at the following E-Recruitment portal: http://jobs.gauteng.gov.za. No hand-delivered, faxed, or emailed applications will be accepted. For assistance with online applications please email your query to healthjobqueries@gauteng.gov.za. NB: Where Driver’s Licence is mandatory, exception will be granted for people with disabilities. Application should be accompanied by a fully completed and signed new Z83 application form obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documents plus a recently updated comprehensive Curriculum Vitae (CV). Applications without proof of a new Z83 application form and detailed CV will be disqualified. (Shortlisted candidates will receive communication from HR to submit certified copies of educational qualifications and other relevant documents not older than 6 months on or before the day of the interview). It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). All foreign qualification must be accompanied by evaluation certificate from the South African Qualification Authority (SAQA). Correspondence will only be limited to shortlisted candidates. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). Where applicable, candidates will be subjected to a skills/knowledge test. The recommended candidate may be subjected to Medical Surveillance as required by the Occupational Health and Safety Act, Act 5/1993. It is Department’s intention to promote representivity (race, gender, and disability) in the Public Service through the filling of these posts. The Department reserves the right not to appoint/fill this post. WOMEN AND PEOPLE WITH DISABILITY ARE ENCOURAGED TO APPLY.

Employer : Department of Health

Location : Charlotte Maxeke Johannesburg Academic Hospital

Closing Date : 24-12-2025


Criteria Questions
Do you have Grade 12?

Please Notes :

  • Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.