• Reference Number : REFS/020338
• Directorate : Quality Assurance
• Number of Posts : 1

• Package : R974 493 per annum (All-inclusive remuneration package)
• Enquiries : Mrs. P. Ntamane Tel No: 063 685 9226 / 082 372 0549

Requirements :

• Basic R425 qualification (i.e. Diploma or Degree in Nursing) or equivalent qualification that allows registration with South African Nursing Council as a Professional Nurse. Degree or Diploma in Nursing Administration will be an added advantage. A minimum of nine (9) years appropriate/recognizable experience in Nursing after registration as a professional nurse with SANC in General Nursing. At least four (4) years of the period referred to above must be appropriate/recognizable experience at management level. Current registration with SANC. Knowledge and understanding of Quality Assurance program especially Complaints, Compliments & Suggestions (CSS) Management and Patient Experience of Care(PEC) guidelines, Health Regulations, policies and Acts. Computer literacy (i.e. Ms. Word, PowerPoint and Excel). Ability to work independently in a multidisciplinary context. Analytic thinking, independent decision making and problem-solving skills. Applicant must be in possession of a valid driver’s license and willing to travel extensively.

Duties :

• Provide leadership within the Sub-Directorate in the implementation of the Departmental Strategic Plan and Annual Performance Plan (APP). Develop operational plans in line with the APP. Provide guidance in the process of strengthening Quality Assurance program of reducing complaints and achieving positive patient experience of care in health establishments by coordinating and supporting the facility managers. Support health establishments in development, implementation and monitoring of Quality Improvement Plans (QIPs) aimed at reducing complaints and achieving positive patient experience of care. Develop policies, guidelines and indicators with regard to Complaints, Compliments and Suggestion (CCS) and PEC. Promote compliance and implementation of the National Guideline to Manage CCS in Health Sector of South Africa and National Guideline on Conducting PEC Surveys in Public Health Establishments guideline, and Provincial SOPs. Support health establishments in the investigation of priority complaints, conducting redress meetings and write reports. Collate monthly, quarterly and annual Quality Assurance reports from health establishments and consolidate into a comprehensive Provincial reports. Analyze statistics and utilize information to plan and institute measures for improvement. Facilitate/coordinate relevant trainings on Customer Care programs. Monitor compliance with Customer Care indicators as per Annual Performance Plan. Monitor compliance with standard of practice and conduct supervisory support visits to institutions. Monitor creation of an environment that promotes the rights of patients, advocating and facilitating proper treatment and care, and ensuring that the principles of Batho Pele are adhered to.

Notes :

• Applications should be submitted strictly online at the following E-Recruitment portal: https://jobs.gauteng.gov.za. No hand-delivered, faxed or emailed applications will be accepted. NB: For assistance with online applications please email your query to e-recruitment@gauteng.gov.za. NB: Where Driver’s Licence is mandatory, exception will be granted for people with disabilities. Application should be accompanied by a comprehensive Curriculum Vitae (Applications without a detailed CV will be disqualified). (Shortlisted candidates will receive communication from HR to submit certified copies of educational qualifications and other relevant documents not older than 6 months on or before the day of the interview). It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). All foreign qualification must be accompanied by evaluation certificate from the South African Qualification Authority (SAQA). Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment/reference check verification). NB: Reference Checks-The applicant must provide at least 3 contact details (names, cellphone number and email address) of his/her referees, of which one must be immediate supervisor. The Department shall reserve the right to conduct verification beyond names provided on CV. Where applicable, candidates will be subjected to a skills/knowledge test. The recommended candidate may be subjected to Medical Surveillance as required by the Occupational Health and Safety Act, Act 5/1993. It is Department’s intention to promote representivity (race, gender, and disability) in the Public Service through the filling of these posts. The Department reserves the right not to appoint/fill this post. WOMEN AND PEOPLE WITH DISABILITY ARE ENCOURAGED TO APPLY.

Employer : Department of Health

Location : GDoH Head Office

Closing Date : 24-05-2024

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.