• Reference Number : REFS/035648
• Directorate : Quality Assurance Department
• Number of Posts : 1

• Package : R138 486 .00 per annum (plus benefits)
• Enquiries : Ms. M. Mthezuka- Kganakga TEL 011 488 4600 Ms. M.P Rapetswa Tel 011 488 3771

Requirements :

• Abet level 2 certificate or equivalent. No experience required. Knowledge: A limited range of working procedure in respect of health customer service working environment and elementary duties such as health and safety measures, planning and organizing. Skills: Basic numeracy, literacy, good communication, sound human relation, ability to liaise with stake holders. Good interpersonal relationship. Have ability to organize and perform routine tasks with minimum supervision. Have ability to liaise with stake holders. Be prepared to work under pressure and be able to work in a team. Sound knowledge of customer care, Patients ‘Rights Charter and BATHO Pele Principles, Ability to plan, handle multiple tasks, communicate tactfully in different languages, be willing to attend training. Please note that shift work (working public holidays & weekends) and staff rotation is compulsory. The incumbent must be prepared to do physical labour and wear protective clothing as it is a legal requirement for employees. The following will be added advantage: 1 year experience in a hospital environment in a patient facing function and Computer Literacy.

Duties :

• Welcome patients and visitors. Control and maintain order in waiting areas. Scree patients and fast tract vulnerable patients. Direct patients to various areas. Manage monitor and control queues. Accurately complete waiting time monitoring tool daily. Identify bottlenecks and alert manager in the specific area. Ensure availability of clean drinking water and cups, complaint/ compliments forms. Check environment for cleanliness and broken equipment. Communicate with members of the multidisciplinary team. Provide health talks to waiting patients. Assist the department to achieve objectives. Solve minor complaints and escalate where necessary. Be aware of activities in the hospital and provide information as needed. Comply with PMDS requirements. Attend meeting and continuous development programmes. Perform other duties as delegated.

Notes :

• Applications should be submitted on a (PDF Format only) to the following E-Recruitment portal: http://professionaljobcenter.gpg.gov.za. No hand-delivered, faxed or emailed applications will be accepted. Where Driver’s License is mandatory, exception will be granted for people with disabilities. Application should be accompanied by a fully completed and signed new Z83 application form obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documentsplus a recently updated comprehensive Curriculum Vitae (Applications without proof of a new Z83 application form and a detailed CV will be disqualified). The experience on the Curriculum Vitae must contain the institution, position(s) and dates indicating the starting and ending period to be able to calculate the years of experience. The information on the new Z83 must correspond with the Curriculum Vitae. (Shortlisted candidates will receive communication from HR to submit certified copies of educational qualifications and other relevant documents not older than 6 months on or before the day of the interview). It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). All foreign qualification must be accompanied by evaluation certificate from the South African Qualification Authority (SAQA). Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3months of the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment/reference check verification and social media checks). NB: Reference Checks-the applicant should provide contactable referees (names, cell phone number and email address), of which immediate supervisor(s) must form part of. The Department shall reserve the right to conduct verification beyond names provided on CV. Where applicable, candidates will be subjected to a skills/knowledge test. The recommended candidate may be subjected to Medical Surveillance as required by the Occupational Health and Safety Act, Act 85/1993. It is the department’s intention to promote representivity (race, gender, and disability) in the Public Service through the filling of these posts. The Department reserves the right not to appoint/fill this post. Public Service does not charge any fees for applying for posts. Should you be asked for a fee, please let the authorities know. WOMEN AND PEOPLE WITH DISABILITY ARE ENCOURAGED TO APPLY

Employer : Department of Health

Location : Charlotte Maxeke Johannesburg Academic Hospital

Closing Date : 12-03-2026

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.