• Reference Number : refs/035627
• Directorate : ICT Switchboard
• Number of Posts : 1

• Package : R 228 321.00 (per annum plus benefits)
• Enquiries : Mr. M. Thwala TEL NO 011 488 3300/ 060 976 7008 Ms. M.P Rapetswa Tel 011 488 3731

Requirements :

• A Grade 12 or equivalent qualification. No experience required. Knowledge: A limited range of work procedures and elementary clerical duties such as Information Communication Technology procedures relating to call centre working environment including norms and standards, Statistics. Skills: Planning and organising skills, Customer Care skills, Telephone skills, Problem Solving skills, Mathematical skills and Computer Literacy (Microsoft Package Interpersonal skills and Typing skills. The following will be an added advantage: National Higher Certificate in ICT or Call Centre qualification from a recognised accredited Department of Higher Education and Training tertiary institution. Switchboard operator or call centre agent experience. Computer Certificate from a recognised accredited Department of Higher Education and Training tertiary institutions. Knowledge of Batho Pele principles and Six Ministerial priorities. Please note that shift work (working public holidays & weekends) and staff rotation is compulsory.

Duties :

• Answer and transfer incoming calls in a timely manner using an updated telephone list. Monitor calls and give feedback to clients. Maintain a well up to date extension numbers, records of doctors and nurses call list. Continuously update the telephone directory. Ensure that emergency and high priority calls are attended to timely and directed to relevant business units by use of SMS, paging and emails. Assist in troubleshooting Telephones and PABX issues. Provide relevant information to clients using reference files, assist with general administration and provide disaster management service. Comply with the Performance Management and Development System.

Notes :

• Applications should be submitted on a (PDF Format only) to the following E-Recruitment portal: http://professionaljobcenter.gpg.gov.za. No hand-delivered, faxed or emailed applications will be accepted. Where Driver’s License is mandatory, exception will be granted for people with disabilities. Application should be accompanied by a fully completed and signed new Z83 application form obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documentsplus a recently updated comprehensive Curriculum Vitae (Applications without proof of a new Z83 application form and a detailed CV will be disqualified). The experience on the Curriculum Vitae must contain the institution, position(s) and dates indicating the starting and ending period to be able to calculate the years of experience. The information on the new Z83 must correspond with the Curriculum Vitae. (Shortlisted candidates will receive communication from HR to submit certified copies of educational qualifications and other relevant documents not older than 6 months on or before the day of the interview). It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). All foreign qualification must be accompanied by evaluation certificate from the South African Qualification Authority (SAQA). Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3months of the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment/reference check verification and social media checks). NB: Reference Checks-the applicant should provide contactable referees (names, cell phone number and email address), of which immediate supervisor(s) must form part of. The Department shall reserve the right to conduct verification beyond names provided on CV. Where applicable, candidates will be subjected to a skills/knowledge test. The recommended candidate may be subjected to Medical Surveillance as required by the Occupational Health and Safety Act, Act 85/1993. It is the department’s intention to promote representivity (race, gender, and disability) in the Public Service through the filling of these posts. The Department reserves the right not to appoint/fill this post. Public Service does not charge any fees for applying for posts. Should you be asked for a fee, please let the authorities know. WOMEN AND PEOPLE WITH DISABILITY ARE ENCOURAGED TO APPLY

Employer : Department of Health

Location : Charlotte Maxeke Johannesburg Academic Hospital

Closing Date : 12-03-2026

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.