• Reference Number : refs/035273
• Directorate : Human Capital Management
• Number of Posts : 1

• Package : R896 436.00 p.a (all-inclusive package)
• Enquiries : Caiphus/ Andy, cell: 071 474 7078/51

Requirements :

• Matric plus NQF Level 7 Qualification in Operations Management / Public Administration or relevant qualification, coupled by a minimum of 3 - 5 years’ experience at ASD level in Service Delivery Improvement. Competencies: Fundamental knowledge of the public service/business Policy development, Communication, Interpersonal Relations, understanding of expectations of customer needs, knowledge of SLAs, Stakeholder Relationship Management, flexibility, teamwork, customer focus and Responsiveness, honesty and Integrity, and problem Solving. A valid driver's license

Duties :

• Development and review of Service Standards, Charter, and Citizens' report: Manage the Development and review of Service Standards and Service Charter, publish the approved Service Standards and Service Charter on the website, and monitor compliance with Service Standards, provide support and input on the monitoring and evaluation report of Service Standards and Charter for submission purposes. Develop and implement the Service Delivery Improvement Plan (SDIP) in line with the DPSA Operations Management Framework: Establish the Service Delivery Forum; Conduct literature review of the following documents: Strategy, SDM, Annual Performance Report;; Review of the identified services through utilising business process management methodologies to identify improvements; Conduct Stakeholder engagements on the development of the SDIP; Review, implementation and monitoring of the Service Delivery Improvement Plan; Submit annual report on SDIP implementation. Monitor community and coalface engagements, plan and implement public service week/month/day, coordinate the implementation of service delivery awards programmes, including Service Excellence Awards or similar, implement and ensure all relevant documentation is submitted for entry into the awards, implement SMS deployments and site visits (Khaedu), plan and liaise with GCRA to conduct Batho Pele training for newly appointed staff, conduct unannounced visits to service delivery sites, respond to ad hoc requests from the DPSA, implement the DPSA Operations Management Framework, develop the commemorative month plans and concept documents, develop a complaints management policy and mechanisms and promote wearing of name tags. Design, manage, and implement change management initiatives and the Organisational Functionality Assessment (OFA): Host the Batho Pele Change Management Engagement Programme training session, manage the change management strategy and implementation plan, manage and facilitate change management stakeholder sessions, and coordinate the Organisational Functionality Assessment for the unit. Develop the complaints management strategy. Management of the business unit: Management of performance and development, undertake Human Resource and other related administrative functions, establish, implement and maintain efficient and effective communication arrangements, develop and manage the operational plan of the unit and report on progress as required, develop, implement and maintain processes to ensure proper control of work, compile and submit all required administrative reports, procurement and asset management, plan and allocate work and quality control of work delivered by employees.

Notes :

• It is our intention to promote representivity (race, gender, and disability) in the Public Service through the filling of these posts. Preference will be given to people with disabilities. Applications should be submitted strictly online at https://jobs.gauteng.gov.za/Public/Jobs.aspx or http://jobs.gauteng.gov.za/Public/Jobs.aspx and it should be accompanied by a most recent Z83 form and comprehensive Curriculum Vitae (CV), certified copies of qualifications and Identity will be submitted upon request (no postal or hand delivery applications will be accepted). It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful.

Employer : Department of Co-Operative Governance and Traditional Affairs

Location : Johannesburg

Closing Date : 23-02-2026

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.