• Reference Number : refs/035248
• Directorate : CoGTA Rapid Response, Monitoring and Oversight
• Number of Posts : 1

• Package : R849 702.00 per annum (all-inclusive package)
• Enquiries : Caiphus/ Andy, cell: 071 474 7078/51

Requirements :

• Matric plus NQF Level 7 in Social Science/ Political Science, Public Management or relevant field of study. Coupled with a minimum of 5 years appropriate experience in service delivery environment with at least 3 years at a supervisory level. Competencies: Knowledge of Community Needs: In-depth understanding of the specific issues and challenges faced by the community; Knowledge of Social and Political Systems: Knowledge of how local, state, and national systems work, including policies and laws affecting the community; Knowledge of Resources and Services: Awareness of available resources, services, and support systems for the community; Proficiency in both verbal and written communication to effectively convey messages, rally support, and engage with diverse audiences; Ability to plan, coordinate, and execute activities and events efficiently; Capacity to lead initiatives and work collaboratively with others; Ability to identify issues, develop strategies, and implement solutions; Establishing and maintaining relationships with community members, organizations, and stakeholders; Skills to advocate for community needs and negotiate with authorities and other entities. A valid driver’s license.

Duties :

• Conduct early Intervention on issues of lack of service delivery; Monitor and assess internally and externally on the resolutions of issues; Provide immediate action to ensure that action timeously taken; Provide support for communities; Communicate and coordinate proper communication with clients on issues raised; Track progress by Regularly measuring project performance against the project plan; Track milestones, deliverables, and deadlines; Establish key performance indicators (KPIs) to gauge project health; Analyse data to identify trends, variances, and potential issues; Ensure the conducting of risk management by identifying potential risks and issues early on; Monitor risk indicators and implementing mitigation strategies; Utilise resources effectively and efficiently; Track resource allocation and availability; Utilise digital media platforms and communications to spread awareness; Ensure the tracking of issues raised received from the department/ other government departments/municipalities and communities; Analyse community concerns raised; Provide reports on the concerns raised from communities; Develop tracking metrics and dashboards for monitoring of community concerns; Manage and collate info through referrals OOP CRM Hotline, Walk-Ins, etc for purpose facilitating resolutions; Interact different municipalities through regional support meetings; Conduct audit of service delivery concerns; Liaising with presidential hotline on issues that might have impact in terms of department and municipalities; Interact and survey service delivery issues working jointly with CDW Unit; Do Public Speaking and represent the interest of community concerns in relevant forums; Convening regular meetings through municipalities with relevant stakeholders; Generate reports on community concerns; Prepare weekly report; Facilitate the conveying of road shows for feedback to communities in municipalities; Forming mediation and facilitate discussions between conflicting parties to reach a resolution; Negotiate by working with various stakeholders to find common ground and achieve mutually beneficial outcomes; Acknowledge receipt of complaints from communities directed to government departments and municipalities; Work with support units (internal and externally within the department) to address community concerns of service delivery issues; Coordinate department responsible to fix service delivery issues or concerns; Provide feedback to Department/other government departments/municipalities and communities; Provide of quarterly report on community concerns; Engage in local service projects; Monitor of the petitions referred to Department and municipalities; Facilitate the provision and consolidation of the responses to the petitions referred to the Department/other government departments/municipalities; Prepare of weekly report on progress and resolutions of the petitions referred to the Department and municipalities; Conduct capacity building sessions on the access to government services; Manage and solve conflict within the Region; Manage the PMDS of the Region.

Notes :

• It is our intention to promote representivity (race, gender, and disability) in the Public Service through the filling of these posts. Preference will be given to people with disabilities. Applications should be submitted strictly online at https://jobs.gauteng.gov.za/Public/Jobs.aspx or http://jobs.gauteng.gov.za/Public/Jobs.aspx and it should be accompanied by a most recent Z83 form and comprehensive Curriculum Vitae (CV), certified copies of qualifications and Identity will be submitted upon request (no postal or hand delivery applications will be accepted). It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful.

Employer : Department of Co-Operative Governance and Traditional Affairs

Location : Johannesburg

Closing Date : 23-02-2026

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.