• Reference Number : REFS/049753
• Directorate : Quality Assurance Department
• Number of Posts : 1

• Package : R 720 819.00 per annum (Plus Benefits)
• Enquiries : Ms. GM Tabane – 0125293427

Requirements :

• Matric/grade 12 Certificate with basic qualification accredited with SANC in terms of Government Notice R425 (i.e. Diploma / Degree in Nursing) qualification that allows registration with the SANC as a Professional Nurse in General, Psychiatry & Midwifery. A post basic qualification in Nursing Administration / Health Service Management. A minimum of 8 years appropriate / recognizable experience in Nursing, after registration as a Professional Nurse with SANC in General Nursing. At least 3 years of the period referred above must be appropriate / recognizable experience at management level. Extensive knowledge in customer care service program. At least 3 years of the period referred to above must be a recognizable/ appropriate experience at management level in quality assurance unit. Relevant knowledge and understanding of legislative framework applicable to practice in public health facility. Computer literacy in MS Office Package (MS Word, Ms. Excel, and Ms. PowerPoint). Presentation skills. A valid driver’s license. Competencies: The applicant must have Operational Management skills. Ability to interact with diverse stakeholders, health care users and givers. Good communication skills, Report writing skills, Facilitation skills, Co-ordination skills, Problem solving skills, Good interpersonal relations. People management skills, teamwork skills, self-motivated and goal orientated. Must have ability to work under pressure and be a creative thinker. Have project management and Finance management skills. Experience in customer care service programs in health institution will be an added advantage.

Duties :

• Ensure effective management of quality assurance services package in the health facility. Oversee the Quality assurance programs: Develop, Support and implement Customer care programs (Waiting times, PEC, Customer care training & implementation of Batho Pele Principle). Facilitate the implementation of RNS, 6 Ministerial priorities & IHRMF. Ensure the development and implementation of QIPs, Assist with the implementation of complaint management system. Implement the patient safety management system. Ensure the provision of effective and efficient General Management: Manage staff development and performance System (PMDS) against departmental and hospital’s objectives in line with strategic, operational and turnaround plans. Ensure training of employees on quality assurance matters. Manage material resources appropriately. perform any other duties delegated by the supervisor.

Notes :

• Applications should be submitted strictly online at the following E-Recruitment portal: http://jobs.gauteng.gov.za. No hand-delivered, faxed, or emailed applications will be accepted. For assistance with online applications please email your query to healthjobqueries@gauteng.gov.za . NB: Where Driver’s Licence is mandatory, exception will be granted for people with disabilities. Application should be accompanied by a fully completed and signed new Z83 application form obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documents plus a recently updated comprehensive Curriculum Vitae (CV), Registration Certificate with relevant professional body (HPCSA) and a proof of current registration (Annual Practicing Certificate/Card). Applications without proof of a new Z83 application form, a detailed CV, registration certificate and a proof of current registration card/certificate with relevant professional body will be disqualified. (Shortlisted candidates will receive communication from HR to submit certified copies of educational qualifications and other relevant documents not older than 6 months on or before the day of the interview). It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). All foreign qualification must be accompanied by evaluation certificate from the South African Qualification Authority (SAQA). Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). Where applicable, candidates will be subjected to a skills/knowledge test. The recommended candidate may be subjected to Medical Surveillance as required by the Occupational Health and Safety Act, Act 5/1993. It is Department’s intention to promote representivity (race, gender, and disability) in the Public Service through the filling of these posts. The Department reserves the right not to appoint/fill this post. WOMEN AND PEOPLE WITH DISABILITY ARE ENCOURAGED TO APPLY.

Employer : Department of Health

Location : Dr George Mukhari Academic Hospital

Closing Date : 26-05-2026

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.