• Reference Number : refs/023181
• Directorate : Debt Management
• Number of Posts : 1

• Package : R896 436.00 per annum (all-inclusive package)
• Enquiries : Ms. Nonhlanhla Mabuza, Contact no: 0715490292

Requirements :

• Qualification in Financial Accounting/Financial Management at NQF level 7 as recognized by the SAQA. 3 years of experience at supervisory (Assistant Director) level within debt management environment. Training required: Debt administration and collection process. Management and leadership training. Knowledge required: Understanding e-GOV and GPG business. Public Service Act and regulations. National Credit Act. Knowledge/data management. Debt Management knowledge of IFRS, IAS and GAAP. Debt collections processes and legal. Legal prescripts. Sound Microsoft office computer skills. Treasury Regulations. PFMA. Understanding of Public Sector revenue collection processes. Fully conversant with the acceptable accounting standards. Understanding, interpretation, and application of the of legislative framework. Skills required: Competency in financial information systems. Ability to apply debt management policies and procedures. Leadership and interpersonal skills. SAP system or ERP system. BAS, PERSAL and SAP. Bad debt management & collection. Financial compliance and reporting. Conflict management. Research analysis and methodology. Budgeting and Financial management. Strong analytical skills. Impartiality and ability to implement. Decision making. Attributes required: Planning and organising. Client orientation and customer focus. Knowledge management. Team leadership. Interpersonal Sensitivity. Good communicator (verbal and written) report writing. Tact and Confidentiality. Consistently follow departments values and goals. Communication and Customer relations.

Duties :

• Reduction of new and legacy debts as per the targets: Ensure timeous allocation of newly taken on debts to be collected. Tracing of uncontactable debtors escalated to the DD’s office. Calling debtors disputing their debts and resolving them. Approve communication to be posted to debtors to ensure correctness of the information. Verify debt statements, reminder letters and letters of demand if no payments received. Monitor the sending out of AOD for in-service employees and instating of instalments on Persal. Referral of cases to the state attorney: Perform due diligence on memos before sent out to client departments for legal costs approval and to the State attorney for issuing summons. Continuous monitoring and control of progress through consistent reports. Attend to inquiries received from the State attorney’s office concerning the referred cases. Ensure compliance to quality assurance with ISO 9001 standards. Ensure proper records keeping of all communication and annexures received. Have regular meetings to discuss targets and devise means to augment targets not met. Management of doubtful debts: Verify prescribed cases, under R500, deceased and interest rates to approve for write process initiation. Perform due diligence on memos and recommend write-off to be send to the client departments for approval. Upon approval of memos by the department, ensure accurate processing of status from doubtful to bad. Monitor BAS exception of case status changed from active to doubtful. Ensure record keeping i.e. approved memos, status reports. Ensure compliance to quality assurance with ISO 9001 standards. Ensure BAS reconciled to the Debt Collection system vis. versa. Administration of new debt, credit balances and maintenance of Ledger accounts within the SLA: Quality assurance (Perform due diligence on): Proper verification and confirmation of the processing of new debt notification of mandates, received via ECM within the 3 days SLA (BAS, PERSAL & SAP). Furthermore, it entails inspecting debts mandates, compilation of checklist and verification forms. Validation of credits balances on an aging analysis and reconciled with balances on debt suspense account. Monitoring and confirmation of clearing and maintenance of Ledger accounts (debt suspense) within the 2 days SLA timelines and that balances are zero by the end of the month. Review monthly report for credit balances and suspense accounts. Monitor processing of journals to off-set debts using leave gratuity for ex-employees and use of credit note for Suppliers. Verify, correct, and sign-off the following memos and ISO form related to: Credit refund to suppliers. Credit funds to debtors. Credit refund to beneficiaries of the deceased. Credit transfer from one debt to another and revenue. Ensure that internal controls are adhered to in line with policies and procedures. Ensure management and proper record keeping. Ensure timeous account’s reconciliation, maintenance as well as making follow-ups with clients to ensure smooth book closure. Management of staff: Review quarterly and yearly performance evaluation of all subordinates. Assist with the educational or skills development of all subordinates. Develop in-house training programs for indirect reports based on training needs analysis. Assist in identifying any training requirements for all staff and ensure continuous improvement and opportunities. Manage continued staff development in line with the latest development in systems and processes, reporting on tight timelines. Monitor leave monthly as per Leave Policy. Monitor attendance of 8 ASD’s, 44 Practitioners and 2 filing clerks. Individual mentoring and coaching of staff. On-boarding and induction of new staff members. Provide counselling on staff with performance challenges. Management of Stakeholder relationship: Measure customer feedback by means of customer feedback survey. Initiate and attend customer meeting/ visits quarterly Conduct trainings sessions. Ensure audit queries are attended within agreed SLA timelines (AG, GAS, ISO). Prepare and supply monthly management figures for reporting [management reports - OPSCOM, STRAT REPORTS and BMT reports on request. Prepare and supply data to the departments for inclusion in the Annual Financial Statements in accordance with IFRSs (International Financial Reporting Standards), IAS (International Accounting Standards) and GAAP (Generally Accepted Accounting Practice). Providing support to all external offices where revenue management operations take place. Build and maintain sound relationships between internal and external stakeholders (e-GOV directorates and GPT Fiscal policy, State attorneys etc). Attend and participate in BMT on invitation. Initiate and attend BEC meetings on invitation.

Notes :

• It is the Department’s intention to promote equity (race, gender and disability) through the filling of the positions with a candidate whose transfer / promotion / appointment will promote representivity in line with the numeric targets as contained in our Employment Equity plan. To facilitate this process successfully, an indication of race, gender, and disability status is required. Manual applications should be delivered to: Gauteng Department of e-Government, Imbumba House, 75 Fox Street, Marshalltown, or Applicants can apply online at: jobs.gauteng.gov.za. CLOSING DATE: 28 November 2025 NOTE: Applications must be submitted on the recent Z83 form (obtainable from any Public Service department or on the internet at www.dpsa.gov.za/documents). Only an updated comprehensive CV (with detailed personal information, duties, experience and references) and a completed and signed new Z83 application form is required for both online and manual applications. The Z83 form must be completed in full, and page 2 duly signed. An accurate position and reference number must be indicated on the Z83 form. All fields of Section A, B, C and D of the Z83 must be completed in full. Section E, F, G (Due to the limited space on the Z83 it is acceptable for applicants to indicate refer to CV or see attached. However, the question related to conditions that prevent re-appointment under Part “F” must be answered and declaration signed. Applicants are not required to submit copies of qualifications. Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents. Non-RSA Citizens/Permanent Resident Permit holders in possession of foreign qualifications must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted). Failure to submit the requested information will result in the application not being considered and deemed a regret. Shortlisted candidates must be available for interviews at a date and time determined by the Gauteng Department of e-Government. The appointment is subject to positive outcomes on employment suitability checks, which include but are not limited to security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification, and criminal record. Successful candidates must obtain a positive security clearance. Applications received after the closing date as well as those who do not comply with the requirements will not be taken into consideration. All shortlisted candidates shall undertake a pre-entry practical exercise as part of the assessment method to determine the candidate’s suitability based on the posts technical and generic requirements. Please note that all applicants for Senior Management positions are required to complete the SMS Pre-Entry Programme administered by the National School of Government (NSG). No appointment will take place without the successful completion of the pre-entry certificate and submission of proof thereof. The Course is available at NSG under the name Certificate for entry into the SMS and the full details can be sourced by the following link: https://www.thensg.gov.za/trainingcourse/smspre-entry-programme/. For more information regarding the course please visit the NSG website: www.thensg.gov.za. Following the interview process, recommended candidate (s) will be required to attend to generic SMS competency assessment as mandated by DPSA. If you have not received a response from this institution within three months of the closing date, please consider your application unsuccessful. The Department reserves the right not to make any appointment(s) to the above advertised post(s).

Employer : Department of e-Government

Location : Johannesburg

Closing Date : 28-11-2025

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.