• Reference Number : refs/023335
• Directorate : ICT GOVERNANCE AND SERVICE DELIVERY
• Number of Posts : 1

• Package : R 468 459.00 Per Annum
• Enquiries : Ms Alinah Mogaswa - 072 313 8052

Requirements :

• A minimum of Matric plus an undergraduate qualification (NQF level 7) as recognized by SAQA in Information Communication and Technology Environment (Computer Science or Informatics). Certification in ITIL, COBIT, ISO. A minimum of 3-5 years relevant experience at Admin Officer level within Information Communication and Technology ICT Governance and Service Delivery Environment. Possession of a valid driver’s license. SKILLS AND COMPETENCIES: The incumbent should have knowledge & understanding of Department and GPG IT policies and procedures, relevant Legislation, IT case management/ Database system operation. Understanding GPG and departmental business organisation, IT management and administration processes and knowledge of Departmental Service Level Agreements (SLA’s) with E-Gov. Planning, organising and execution skills, financial management skills, programme and project management, problem-solving analysis, knowledge management, client orientation and customer focus. Good verbal and written communication skills, language proficiency and negotiation skills.

Duties :

• Provide, monitor and report on ICT Service Delivery services. Provide and ensure timely and accessible responsive ICT service desk. Advice relevant stakeholders on ICT Service Delivery and Support related matters. Conduct investigation on breaches of SLA targets and provide feedback to service providers and/or clients. Monitor Implementation of service level management and ensure adherence to Information Technology Infrastructure Library (ITIL) disciplines and best practices. Provide, monitor and report on all ICT Corporate Governance and Risk Management. Facilitate IT risk assessment processes and provide subject matter expertise on all IT domains. Attend all Governance and Risk Management forums and meetings as delegated by management. Produce, maintain and support ICT Business Continuity Management and Recovery. Perform Business Impact Analysis to determine the impact of a disaster and how long the business can survive from lacking any ICT Service. Coordinate and facilitate the development and implementation of ICT Governance policies and Service Level Agreements. Supervision of staff.

Notes :

• No late applications will be considered. No faxed or emailed applications will be accepted. The Gauteng Department of Human Settlements promotes equal opportunity and aims to implement affirmative action measures to address the disadvantages in employment. Preference may be given to appointable applicants from the underrepresented designated groups in terms of the department’s equity plan. Candidates whose appointment will promote representativity in terms of race, disability, youth & gender will receive preference. Whites, Indians, Coloureds and Persons with disabilities are encouraged to apply. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Applications should be submitted strictly online at https://jobs.gauteng.gov.za and it should be accompanied by a new Z83 and a comprehensive Curriculum Vitae (CV) only. Certified copies of qualifications, Identity and valid driver’s license (where driving/travelling is an inherent requirement of the job) will be limited to shortlisted candidates only. Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful. For all SMS positions, the successful completion of the Public Service Senior Management Leadership Programme as endorsed by the National School of Government and possession of the SMS Pre-Entry Certificate is required prior to appointment. For more details on the pre-entry course visit: https://www.thensg.gov.za/trainingcourse/sms-pre-entry-programme/. Following the interview and exercise, the selection panel will recommend candidates to attend a generic management competency assessment (in compliance with the DPSA Directive on the implementation of competency-based assessments). The competency assessment will be testing generic management and development for SMS posts. The Department reserves the right not to make appointment(s) to the advertised post(s).

Employer : Department of Human Settlements

Location : Johannesburg

Closing Date : 30-09-2025

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.