• Reference Number : REFS/021333
• Directorate : Rapid Response Unit
• Number of Posts : 15

• Package : 255 450.00 per annum plus 37% in lieu of benefits
• Enquiries : Caiphus/ Andy, cell: 071 474 7078/51

Requirements :

• Matric or an NQF level 4 qualification. Coupled with a minimum of 1-year relevant experience in a service delivery environment or relevant field. Competencies: Basic Knowledge of Community Needs: In-depth understanding of the specific issues and challenges faced by the community. Basic Knowledge of Social and Political Systems: Knowledge of how local, state, and national systems work, including policies and laws affecting the community. Basic Knowledge of Resources and Services: Awareness of available resources, services, and support systems for the community. A valid driver’s license.

Duties :

• Capture and receive complaints from communities or through the department, other government departments or municipalities. Gather information from support units (internal and externally within the department) for purpose to address community concerns of service delivery issues. Keep data of department responsible to fix service delivery issues or concerns. Provide feedback to complainant in communities. Provide statics for preparation of quarterly report on community concerns. Participate in local service projects. Prepare logistics for Community Events. Utilise a digital system to capture community concerns. Utilise digital media platforms and communications to spread awareness. Track issues raised received from the department/ other government departments/municipalities and communities. Analyse community concerns raised. Support with provision of reports on the concerns raised from communities. Community Outreach: Develop stakeholder relations database. Provide support and participate in strengthening relations in community outreach programmes. Capture statistics on referrals received from OOP CRM Hotline, Walk-Ins, etc for purpose facilitating resolutions. Interact different municipalities through regional support meetings. Support in conducting needs assessments and gather data to identify key issues affecting the community. Support in creating action plans and strategies for reaching those goals. Represent the interest of community concerns in relevant forums. Organise capacity building sessions on the access to government services. Liaise with various stakeholders to find common ground and achieve mutually beneficial outcomes.

Notes :

• It is our intention to promote representivity (race, gender and disability) in the Public Service through the filling of these posts. Preference will be given to people with disabilities. Applications should be submitted strictly online at https://jobs.gauteng.gov.za/Public/Jobs.aspx or http://jobs.gauteng.gov.za/Public/Jobs.aspx and it should be accompanied by a most recent Z83 form and comprehensive Curriculum Vitae (CV), certified copies of qualifications and Identity will be submitted upon request (no postal or hand delivery applications will be accepted). It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful.

Employer : Department of Co-Operative Governance and Traditional Affairs

Location : Johannesburg

Closing Date : 30-08-2024

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.