• Reference Number : REFS/021500
• Directorate : Rapid Response Unit
• Number of Posts : 1

• Package : 1 216 824.00 per annum (all-inclusive package)
• Enquiries : Caiphus/ Andy, cell: 071 474 7078/51

Requirements :

• Matric plus NQF Level 7 in Social Science / Political Science Public Management or equivalent qualification. Coupled with 5 years’ experience at a middle managerial level working in a service delivery environment or relevant field. Furthermore, the recommended candidate will be required to produce his/her SMS Pre-entry certificate as offered by the National School of Governance (NSG) prior to the appointment being made. Competencies: Knowledge of Community Needs: In-depth understanding of the specific issues and challenges faced by the community. Knowledge of Social and Political Systems: Knowledge of how local, state, and national systems work, including policies and laws affecting the community. Knowledge of Resources and Services: Awareness of available resources, services, and support systems for the community. A valid driver’s license.

Duties :

• Manage and conduct early intervention on issues of lack of service delivery. Manage, monitor and assess internally and externally on the resolutions of issues. Manage and provide immediate action to ensure that action timeously taken. Ensure support for communities. Ensure proper communication and coordination with clients on issues raised. Ensure progress tracking by regularly measuring project performance against the project plan. Ensure the tracking of milestones, deliverables, and deadlines. Ensure the establishing key performance indicators (KPIs) to gauge project health. Ensure the analysing of data to identify trends, variances, and potential issues. Manage and ensure the conducting of risk management by identifying potential risks and issues early on. Manage and monitor risk indicators and implementing mitigation strategies. Ensuring that resources are utilized effectively and efficiently. Ensure the tracking of resource allocation and availability. Ensure the use of digital media platforms and communications to spread awareness. Manage and ensure the tracking of issues raised received from the department/ other government departments/municipalities and communities. Manage and analyse concerns raised. Ensure the provision of reports on the concerns raised from communities. Manage and develop tracking metrics and dashboards for monitoring of community concerns. Ensure the collation of information through referrals OOP CRM Hotline, Walk-Ins, etc for purpose facilitating resolutions. Interact with different municipalities through regional support meetings. Manage and conduct audit of service delivery concerns. Ensure the liaising with presidential hotline on issues that might have impact in terms of department and municipalities. Interact and ensure the surveying service delivery issues working jointly with CDW Unit. Do Public Speaking and represent the interest of community concerns in relevant forums. Ensure the convening of regular meetings through municipalities with relevant stakeholders. Ensure the generating of reports on community concerns. Ensure the preparing of weekly report. Manage and facilitate the convening of road shows for feedback to communities in municipalities. Ensure the forming of mediation and facilitate discussions between conflicting parties to reach a resolution. Manage and negotiate by working with various stakeholders to find common ground and achieve mutually beneficial outcomes. Manage and acknowledge receipt of complaints from communities directed to government departments and municipalities. Work with support units (internal and externally within the department) to address community concerns of service delivery issues. Manage and coordinate department responsible to fix service delivery issues or concerns. Provide feedback to Department/other government departments/municipalities and communities. Ensure the provision of quarterly report on community concerns. Manage and engage in local service projects. Manage and monitor of the petitions referred to Department and municipalities. Manage and facilitate the provision and consolidation of the reports to the petitions referred to the Department/other government departments/municipalities. Ensuring the preparation of weekly report on progress and resolutions of the petitions referred to the Department and municipalities. Manage and conduct capacity building sessions on the access to government services. Manage and solve conflict within the Unit. Manage the Budget/Supply Chain Processes of the Unit and Manage the PMDS of the Unit.

Notes :

• It is our intention to promote representivity (race, gender and disability) in the Public Service through the filling of these posts. Preference will be given to people with disabilities. Applications should be submitted strictly online at https://jobs.gauteng.gov.za/Public/Jobs.aspx or http://jobs.gauteng.gov.za/Public/Jobs.aspx and it should be accompanied by a most recent Z83 form and comprehensive Curriculum Vitae (CV), certified copies of qualifications and Identity will be submitted upon request (no postal or hand delivery applications will be accepted). It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Following the interview and exercise, the selection panel will recommend SMS candidates to attend a generic management competency assessment. The certificate for entry into SMS and full details can be sourced by the following link: http://www.thensg.gov.za/training-course/sms-pre-entry-programme/. Preference will be given to female applicants for SMS posts. Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful.

Employer : Department of Co-Operative Governance and Traditional Affairs

Location : Johannesburg

Closing Date : 16-09-2024

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.