• Reference Number : refs/021784
• Directorate : Quality Assurance
• Number of Posts : 1

• Package : R 375 480.00 – R 442 296.00 per annum (plus benefits)
• Enquiries : Mrs M.J. Mbiza, Tel No: (012) 318 - 7059

Requirements :

• Basic R425 Qualification(i.e. Diploma or Degree in Nursing) or equivalent qualification that allows registration with the South African Nursing Council as a Professional Nurse (PN-A3). A Minimum of ten (10) years appropriate/recognizable experience post qualification. Current registration with the relevant health profession council. Basic Computer Literacy. A Certificate will be an added advantage. A Certificate in total Quality Management or appropriate/recognizable experience in total Quality Management or experience in Quality Assurance work.(working in the Quality Assurance or Complains office or being a quality Assurance work).

Duties :

• Support the implementation of the GDOH strategic plan and annual performance plan (APP). Develop operational plans in line with the APP. Provide guidance in the process of Strengthening Quality Assurance programmes, including reducing Complaint/PSI/ Waiting times/ PEC and DPOS in the health establishment. Co -ordinate and support department to develop, implement and monitor quality improvement plans (QIP'S) aimed at Customer Service Satisfaction. Educate staff on Customer care. Support and monitor queue management system in the healthcare establishments. Monitor compliance with standards of practice. Knowledge of conducting Self-Assessments, PEC, DPOS, waiting time reporting and capturing. Managing and capturing of complains and PSI in ideal Health facility monitoring system and Customer care. Conduct supports visits to the departments. Educate staff and update SOP's in the Quality Assurance Department. Introduce corrective measures where gaps and variation have been identified. Identify and determine compliance on waiting times in the health establishments. Conduct peer reviews and workshops for special projects in the Hospital. Resolve walk- in complains and register them on the system.

Notes :

• WITH DISABILITIES ARE ENCOURAGED TO APPLY. Applications must be filled on a new amended Z83 form accompanied by a Curriculum Vitae (CV) only that is highlighting or stating the requirements mentioned above and applicants must indicate the post reference number on their applications. Applicants must not submit copies/attachments/ proof/certificates/ID/Driver license/qualifications on application. Only shortlisted candidates will be requested to submit them. Qualifications of candidates recommended for appointment will be verified. Candidates will be subjected to security screening and vetting process Applications received after the closing date will not be accepted. The Department reserves the right to not make an appointment. SHORTLISTED CANDIDATES WILL BE EXPECTED TO UNDERTAKE TWO (2) PRE-ENTRY ASSESSMENTS I.E (PRACTICAL AND INTEGRITY ASSESSMENTS). Candidates will be expected to be available for selection interviews on the date, time and place determined by the Department. Applications must be submitted to: Kalafong Hospital, Human Resource Department, Private Bag X396, Public Service does not charge any fees for applying for posts. Should you be asked for a fee, please let the authorities know.

Employer : Department of Health

Location : Kalafong Provincial Tertiary Hospital

Closing Date : 19-10-2024

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.