• Reference Number : refs/022257
• Directorate : Directorate: School System Development and Technical Support
• Number of Posts : 2

• Package : R 468 459 per annum
• Enquiries : ENQUIRIES: Ms Mechelle Brink Tel. No: (011) 355 1223

Requirements :

• A recognised three-year National Diploma/Degree (NQF Level 6/7) in Information Technology/ Information Systems/ Computer Science plus a minimum of 3 years’ experience in providing IT Technical Support and/or LAN/WAN Support in an ICT environment at a supervisory level at a post equivalent to salary level 7/8. A valid ICT accredited industry certificate (minimum of one) would be beneficial (e.g.ITIL Foundation, COBIT, CompTIA A+, Azure Fundamentals, Citrix Foundation, etc.). Experience with computer setup, resolving connectivity issues, troubleshooting and data recovery. Candidates must be proficient with LAN/WAN technologies and Microsoft platforms (Office 365, Windows OS 10 and 11, Cloud platforms), mobile devices (Android, iOS), anti-virus solutions, and application support (e.g., SASAMS, Citrix, Online Admission). Knowledge of Anti-Virus and malware prevention measures. Knowledge and support of Mobile Device Management (MDM) system/technologies. Knowledge of a ticketing (call) management system. Knowledge of SLA target and management thereof. Knowledge of Legislative Frameworks within the Public Sector. Knowledge of IT Policies and processes. Ability to detect and resolve users’ queries on time and have a general strong problem-solving skill. Innovative thinking abilities, Work independently as well as in a team, telephone etiquette, project management, good customer relations, good verbal and written communication skills. Understanding of IT Governance Framework and ITIL is required. Knowledge of Data Management is required. A valid driver’s license is essential

Duties :

• To manage and constantly monitor the network connectivity environment e.g. WAN, Broadband, LAN, Wi-Fi, APN, and 3G/4G connectivity. Troubleshoot and ensure the connectivity uptime and functionality. Ensure all Public Schools are accessible electronically (e.g. Email). Manage technical Desktop Support functions by providing hardware and software support to Schools. Project Manage ICT related projects at schools. Manage ticket (call) escalations and ensure SLA targets are met. Support interactive boards/displays installed at schools. Provide support to all ICT devices at schools, including providing support to educators and learners devices. Ensure installation of hardware and software. Ensure up-to-date software, anti-virus and other malware prevention measures. Perform ICT security assessments and apply security patches. Maintain IT registers. Provide roll-out Applications Support to Schools (e.g. On-line Admission application system, SA SAMS application support, Principals’ Communication platform). Provide support in the implementation of ICT projects in schools. Supervise and provide support to the IT Support Technicians. Keep abreast of the IT best practices, IT policies and IT standard operating procedures.

Notes :

• It is our intention to promote representatively (Race, Gender and Disability) in the Public Service through the filling of this posts. Applications must be submitted on form Z83, obtainable from any public service department or on internet at www.dpsa.gov.za /documents. Received applications using the incorrect application for employment (old Z83) will not be considered. Each application for employment form must be fully completed, duly signed and initialled on the first page by the applicant. Failure to fully complete, initial and sign this form may lead to disqualification of the application during the selection process. A fully completed, initialled, and signed new form Z83 (Section A, B, C and D compulsory and (Section E, F and G ignore if CV attached). A Z83 form and a detailed CV MUST be attached on hand delivered, posted and online applications. Applicants are not required to submit copies of qualifications and other relevant documents on the application but must submit the Z83 with a detailed Curriculum Vitae. Only shortlisted candidates will be required to submit certified documents on or before the day of the interview following communication from Human Resources. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Suitable candidates will be subjected to personnel suitability checks (positive Identity, qualification, fraud listing, employment reference, and criminal record verification as well as the required level of security clearance process). Where applicable, candidate will be subjected to a skills/ knowledge or computer assessment test. Following the interview process, recommended candidate (s) to attend the generic MMS competency assessment. The logistics of which will be communicated by the Department. Short-listed candidates will be subjected to a security clearance. Department reserves the right not to make appointment(s) to the advertised post(s). Women and people with disabilities are encouraged to apply and preference will be given to the underrepresented groups as per the GDE Employment Equity Targets. Applications received after the closing date will not be considered. The specific reference number of the post must be quoted. Due to the large number of applications we envisage to receive, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was unsuccessful. No faxed, emailed and late applications will be considered. Applications must be delivered or posted to: Physical address: Physical Address 26th Loveday Street, Kuyasa House, Johannesburg, Postal address: P.O. Box 7710, Johannesburg 2001, or apply online at https://jobs.gauteng.gov.za/

Employer : Department of Education

Location : Head Office

Closing Date : 06-06-2025

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.