• Reference Number : refs/022641
• Directorate : IT and Service Management
• Number of Posts : 1

• Package : R 468 459 per annum
• Enquiries : Ms Eva Motshwaedi Tel. No: (011) 843 6724

Requirements :

• A recognised three-year National Diploma/Degree (NQF Level 6/7) in Information Technology/Information Systems/ Computer Science plus a minimum of 3 years’ relevant working experience in an IT service desk or IT technical environment. Knowledge of ITSM service desk tool, service desk and ITSM/ ITIL processesat a supervisory level and or at a post equivalent to salary level 8/7. Knowledge of call management and call handling tools. Good IT technical knowledge, problem solving and call management skills. Excellent Client orientation, interpersonal and customer service skills. Good verbal and written communication skills, ability to work under pressure. Excellent report writing and analysis skills. Ability to manage, motivate and be part of a team. Ability to manage, adapt and balance staffing and duties to meet Service desk demands. Ability to work with cross functional teams and supervisors on all IT incident and request process matters. Understanding the position of the IT Service desk within the organization. Knowledge of legislative frameworks within the Public Sector will be an added advantage. A+/ N+/ Service desk, ITIL or related certificates will be advantageous. A valid South African Driver’s License.

Duties :

• Ensure the GDE IT Service Desk provides efficient first line IT technical support and call logging to all GDE corporate and GDE school users. Ensure the GDE IT Service desk team adheres to the GDE IT Incident Management processes and is recorded and managed via the ITSM tool. Report and follow up on unresolved and delayed incidents and requests to ensure service delivery target are met. Implement and ensure 3rd party relations and processes are adhered to from the GDE IT service desk, Ensure the adherence and implementation of relevant GDE policies. Minimize service disruptions by operating, supporting, and maintaining day to day operational issues of the Service desk to ensure a stable and efficient environment. Provide office administration support within the business unit. Write reports on service desk Stats on Weekly, Monthly, quarterly, and ad hoc basis. Build a cohesive service desk team through coaching and development. Monitor and manage services delivered by the IT service desk to ensure continual service improvement

Notes :

• It is our intention to promote representatively (Race, Gender and Disability) in the Public Service through the filling of this posts. Applications must be submitted on form Z83, obtainable from any public service department or on internet at www.dpsa.gov.za /documents. Received applications using the incorrect application for employment (old Z83) will not be considered. Each application for employment form must be fully completed, duly signed and initialled on the first page by the applicant. Failure to fully complete, initial and sign this form may lead to disqualification of the application during the selection process. A fully completed, initialled, and signed new form Z83 (Section A, B, C and D compulsory and (Section E, F and G ignore if CV attached). A Z83 form and a detailed CV MUST be attached on hand delivered, posted and online applications. Applicants are not required to submit copies of qualifications and other relevant documents on the application but must submit the Z83 with a detailed Curriculum Vitae. Only shortlisted candidates will be required to submit certified documents on or before the day of the interview following communication from Human Resources. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Suitable candidates will be subjected to personnel suitability checks (positive Identity, qualification, fraud listing, employment reference, and criminal record verification as well as the required level of security clearance process). Where applicable, candidate will be subjected to a skills/ knowledge or computer assessment test. Following the interview process, recommended candidate (s) to attend the generic MMS competency assessment. The logistics of which will be communicated by the Department. Short-listed candidates will be subjected to a security clearance. Department reserves the right not to make appointment(s) to the advertised post(s). Women and people with disabilities are encouraged to apply and preference will be given to the underrepresented groups as per the GDE Employment Equity Targets. Applications received after the closing date will not be considered. The specific reference number of the post must be quoted. Due to the large number of applications we envisage to receive, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was unsuccessful. No faxed, emailed and late applications will be considered. Applications must be delivered or posted to: Physical address: Physical Address 26th Loveday Street, Kuyasa House, Johannesburg, Postal address: P.O. Box 7710, Johannesburg 2001, or apply online at https://jobs.gauteng.gov.za/

Employer : Department of Education

Location : Head Office

Closing Date : 06-06-2025

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.