• Reference Number : refs/022644
• Directorate : Information Technology Service Management
• Number of Posts : 1

• Package : R 468 459 per annum
• Enquiries : ENQUIRIES: Ms Hellen Kganyago Tel No: 011 843 6693

Requirements :

• An appropriate, recognized three-year National Diploma/ Degree (NQF Level 6/7) qualification in Information Technology/ Information Systems/ Computer Science plus a minimum of 3 years extensive experience in an ICT operational customer service environment at a supervisory level at a post equivalent to salary level 7/8. A+/ITIL Foundation Certificate; knowledge of call management and call handling tools and knowledge of legislative frameworks within the public sector will be an added advantage. Ability to work under pressure. Good verbal and written communication skills. Service delivery innovation skills. Client orientation and customer focused. Ability to take initiative and make decisions. Ability to analyse and develop reports for presentation to senior management. A valid South African driver’s license.

Duties :

• Lead and manage the IT provisioning team to ensure high performance and professional development. Oversee the deployment and maintenance of IT infrastructure and software. Develop and implement IT provisioning policies and procedures to ensure compliance and efficiency. Collaborate with other GDE business units to understand their IT requirements and provide appropriate solutions. Monitor and manage the cost-effective use of IT resources. Stay updated with the latest technology trends and best practices to continuously improve IT provisioning processes. Forecast and plan infrastructure requirements to ensure ongoing delivery of agreed IT services. Determining the availability requirements of the business and matching these to the capacity of the IT infrastructure. Measure and monitor Availability, Reliability and Maintainability on an ongoing basis. Work at reducing the frequency and duration of incidents. Ensure corrective actions for downtime are identified and implemented.

Notes :

• It is our intention to promote representatively (Race, Gender and Disability) in the Public Service through the filling of this posts. Applications must be submitted on form Z83, obtainable from any public service department or on internet at www.dpsa.gov.za /documents. Received applications using the incorrect application for employment (old Z83) will not be considered. Each application for employment form must be fully completed, duly signed and initialled on the first page by the applicant. Failure to fully complete, initial and sign this form may lead to disqualification of the application during the selection process. A fully completed, initialled, and signed new form Z83 (Section A, B, C and D compulsory and (Section E, F and G ignore if CV attached). A Z83 form and a detailed CV MUST be attached on hand delivered, posted and online applications. Applicants are not required to submit copies of qualifications and other relevant documents on the application but must submit the Z83 with a detailed Curriculum Vitae. Only shortlisted candidates will be required to submit certified documents on or before the day of the interview following communication from Human Resources. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Suitable candidates will be subjected to personnel suitability checks (positive Identity, qualification, fraud listing, employment reference, and criminal record verification as well as the required level of security clearance process). Where applicable, candidate will be subjected to a skills/ knowledge or computer assessment test. Following the interview process, recommended candidate (s) to attend the generic MMS competency assessment. The logistics of which will be communicated by the Department. Short-listed candidates will be subjected to a security clearance. Department reserves the right not to make appointment(s) to the advertised post(s). Women and people with disabilities are encouraged to apply and preference will be given to the underrepresented groups as per the GDE Employment Equity Targets. Applications received after the closing date will not be considered. The specific reference number of the post must be quoted. Due to the large number of applications we envisage to receive, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was unsuccessful. No faxed, emailed and late applications will be considered. Applications must be delivered or posted to: Physical address: Physical Address 26th Loveday Street, Kuyasa House, Johannesburg, Postal address: P.O. Box 7710, Johannesburg 2001, or apply online at https://jobs.gauteng.gov.za/

Employer : Department of Education

Location : Head Office

Closing Date : 06-06-2025

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.