• Reference Number : refs/022613
• Directorate : Directorate: IT Service Management
• Number of Posts : 1

• Package : R896 436 per annum (All-inclusive Package)
• Enquiries : Ms Hellen Kganyago Tel No: (011) 843 6693

Requirements :

• An appropriate National Diploma/Degree (NQF Level 6/7) in Information Technology/ Information Systems/ Computer Science plus a minimum of 3 years’ relevant working experience in technical support or in IT at Junior Management/Assistant Director level. ITIL Foundations Certificate and/or COBIT 5 Certificate. Client orientation and good customer skills. Knowledge of legislative frameworks, policies and regulations within the Public Sector will be an added advantage, technical and interpersonal skills. High level of report writing good verbal and written communication skills. Initiative for new technologies and able to apply logic and good problem-solving skills when faced with new problems. Ability to work under pressure, work with minimum supervision and as part of the team. Supervisory skills. Valid driver’s license is essential.

Duties :

• Provide technical advice and support for the user base of the Department and manage LAN and WAN connectivity. Support and maintain daily operations on LAN, WAN and desktop environment for District Offices to ensure an effective and efficient environment. Manage all ICT processes related to incidents and problem management. Supervise the technical Support team to ensure minimum disruption in the environment. Have work arounds for reoccurring problems. Attend effectively and timeously to all IT queries lodged by users. Analyse problems, identify trends and take appropriate preventive actions. Produce regular management reports on incidents and problem management. Minimize the impact of incidents by providing solutions and prevent their reoccurrence. Liaise between management and users. Produce high level of report writing. Initiate and implement improvements in all areas of IT responsibility. Manage and allocation of work to Assistant Directors and/or technicians and conduct performance evaluation. Ensure compliance and monitoring of approved ITSM policies, procedures, guidelines and standards. Monitor vulnerabilities, patch management and ensure compliance as per the stipulated standards. Manage and monitor the GUP Server efficiently and effectively at a district level. Conduct, perform and monitor all administration duties. Meeting deadlines on projects and tasks allocated. Manage and ensure compliance on IT infrastructure. Practice good IT governance.

Notes :

• It is our intention to promote representatively (Race, Gender and Disability) in the Public Service through the filling of this posts. Applications must be submitted on form Z83, obtainable from any public service department or on internet at www.dpsa.gov.za /documents. Received applications using the incorrect application for employment (old Z83) will not be considered. Each application for employment form must be fully completed, duly signed and initialled on the first page by the applicant. Failure to fully complete, initial and sign this form may lead to disqualification of the application during the selection process. A fully completed, initialled, and signed new form Z83 (Section A, B, C and D compulsory and (Section E, F and G ignore if CV attached). A Z83 form and a detailed CV MUST be attached on hand delivered, posted and online applications. Applicants are not required to submit copies of qualifications and other relevant documents on the application but must submit the Z83 with a detailed Curriculum Vitae. Only shortlisted candidates will be required to submit certified documents on or before the day of the interview following communication from Human Resources. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Suitable candidates will be subjected to personnel suitability checks (positive Identity, qualification, fraud listing, employment reference, and criminal record verification as well as the required level of security clearance process). Where applicable, candidate will be subjected to a skills/ knowledge or computer assessment test. Following the interview process, recommended candidate (s) to attend the generic MMS competency assessment. The logistics of which will be communicated by the Department. Short-listed candidates will be subjected to a security clearance. Department reserves the right not to make appointment(s) to the advertised post(s). Women and people with disabilities are encouraged to apply and preference will be given to the underrepresented groups as per the GDE Employment Equity Targets. Applications received after the closing date will not be considered. The specific reference number of the post must be quoted. Due to the large number of applications we envisage to receive, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was unsuccessful. No faxed, emailed and late applications will be considered. Applications must be delivered or posted to: Physical address: Physical Address 26th Loveday Street, Kuyasa House, Johannesburg, Postal address: P.O. Box 7710, Johannesburg 2001, or apply online at https://jobs.gauteng.gov.za/

Employer : Department of Education

Location : Head Office

Closing Date : 06-06-2025

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.