• Reference Number : refs/020329
• Directorate : Customer Care Management
• Number of Posts : 1

• Package : R811 560 per annum (all-inclusive remuneration package)
• Enquiries : Mr. Oscar Baloyi, Tel (011) 689 4648 or 066 486 5508)

Requirements :

• Matric certificate plus a National Diploma (NQF level 6) in Customer Care/ Public Relations or Stakeholder engagement. At least 5 years’ experience in client care/public relations/stakeholder engagement/service level agreements. 3 years at a supervisory level (Assistant Director level).

Duties :

• Participate in the activities of the CRM business unit and service level managers within the designated portfolio/Account. Scan the environment for new opportunities by combining real-time customer tracking with historical analysis, development of process metrics for business units. Establish, build up and maintain relationships with relevant stakeholders and service providers, to ensure maximum value for the e-Government. Conduct comprehensive client satisfaction surveys. Conduct data analysis, trend, and trend analysis to enable e-Government to proactively respond to service delivery issues Coordinate planning meetings with media relations, stakeholder, digital media, design & production units, and other involved parties to ensure that all aspects of an event are fulfilled in a timely and efficient manner. Development of process metrics for Business. Units: Monitor the current status of all processes, including what activities are adhering to standards, policies and procedures. Setting Service Standards: Enforcement of standards, policies, and procedures across the organization.

Notes :

• NB: kindly note that this is a re-advert, those applied before are encouraged to re-apply as the previous applications will not be considered. It is the department’s intention to promote equity through the filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender, and disability status is required. All applications should be delivered to: Gauteng Department of e-Government, Imbumba House, 75 Fox Street, Marshalltown, or post to P/Bag x112, Marshalltown, 2107 or Applicants can apply online at: jobs.gauteng.gov.za. CLOSING DATE: 17 November 2023 NOTE: Applications must be submitted on the recent Z83 form (obtainable from any Public Service department or on the internet at www.dpsa.gov.za/documents) and a comprehensive CV (with detailed personal information, duties , experience and references), must be attached. The Z83 form must be completed in full, and page 2 duly signed. If Z83 and CV are not attached, your application will be disqualified (this also applies to online applications). An accurate position and reference number must be indicated on the form. Information on Z83 and CV must correspond. Z83 form must have a clear indication on part E, F and G. Applicants are not required to submit copies of qualifications; only shortlisted candidates will be required to submit certified copies and other relevant documents. Failure to submit the requested information will result in the application not being considered and deemed a regret. General information: Shortlisted candidates must be available for interviews at a date and time determined by the Gauteng Department of e-Government. The appointment is subject to positive outcomes on employment suitability checks, which include but are not limited to security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification, and criminal record. Successful candidates must obtain a positive security clearance. Applications received after the closing date as well as those who do not comply with the requirements will not be taken into consideration. If you have not received a response from this institution within three months of the closing date, please consider your application unsuccessful. The Gauteng Department of e-Government reserves the right to fill or not fill the below-mentioned post. Please note that all applicants for Senior Management positions are required to complete the SMS Pre-Entry Programme administered by the National School of Government (NSG). No appointment will take place without the successful completion of the pre-entry certificate and submission of proof thereof. The Course is available at NSG under the name Certificate for entry into the SMS. For more information regarding the course please visit the NSG website. Shortlisted candidates will be subjected to a technical exercise that intends to test relevant technical elements of the job. Following the interview process, recommended candidate (s) to attend to generic SMS competency assessment as mandated by DPSA. Successful candidates must obtain a positive security clearance.

Employer : Department of e-Government

Location : Johannesburg

Closing Date : 19-04-2024

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.