• Reference Number : REFS/055879
• Directorate : Office Of Chief Operation Officer (Customer Relations Management)
• Number of Posts : 1

• Package : R338 106 .00 per annum plus benefits (Level 07).
• Enquiries : Khutso Motshekga (010) 345 1538

Requirements :

• Minimum Requirement: NQF level 6 qualification in public Administration/Communication. Valid Driver’s License. No criminal record. Proficient knowledge of communication practices and good knowledge of the public service management framework. Relevant experience: 2-3 years’ experience as an administrative officer, experience in the communication environment will be added as an advantage.

Duties :

• Maintain Client Relationship: Maintain client accounts and liaise daily with clients on their matters. Maintain and improve good relations and communication between g-FleeT and clients. Advise clients on new product services and changes within g-FleeT. Schedule and arrange all meetings with clients. Provide compliance workshops on g-FleeT processes, systems and transport policy (guidelines and processes on how to manage their fleet). Administration ad hoc projects as and when they arise, e.g. CEO roadshows, vehicle tracker projects, yearly asset verification, emission pilot projects. Maintain Customer Services: General daily customer reports and prepare contact information. Call user department to update their information. Perform data via email, WhatsApp and telephonically. Coordinate with branch staff to manage and follow up on customer inquiries. Address and resolve any customer complaints and requests. Distribute promotions and specials through customers’ preferred communication channels. Maintain Client Satisfaction: Receive reports from business units and validate with clients within the required turnover time. Identify issues or problems that clients may have and resolve the issues within acceptable turnover time. Capture queries from client departments. Escalate queries to relevant business units/service providers to provide adequate responses/resolutions. Confirm each query is closed (monitor, evaluate, and control processes). Provide accurate and timely feedback on client queries to ensure client satisfaction.

Notes :

• In line with the Department’s employments Equity Plan, preference will be given to COLOURED, INDIAN, WHITE FEMALE and PERSONS WITH DISABILITIES. To apply for the below positions, please apply online at http://jobs.gauteng.gov.za. For general enquiries please contact Human Resource on 011 372 8747/ 010 345 1538. Only online applications will be considered. Applicants must utilize the most recent Z83 application form for employment, issued by the Minister for the Public Service and Administration in line with Regulation 10 of the Public Service Regulations, 2016. All fields in the New Z83 form must be completed, initialed and signed. Furthermore, a comprehensive Curriculum Vitae (CV) must also be attached. Failure to attach the completed Z83 and Comprehensive Curriculum Vitae (CV) will result in disqualification. The New Z83 form is obtainable from any Public Service Department or the DPSA website www.dpsa.gov.za/documents. Only shortlisted candidates who meet all the requirements of the post will be requested to submit certified copies of qualifications, identity documents and valid driver’s license (where driving/travelling is an inherent requirement of the job) not older than six (06) months. All shortlisted candidates, including the SMS, shall undertake two pre-entry assessments. One will be a practical exercise to determine a candidate’s suitability based on the post’s technical and generic requirements and the other must be an integrity (ethical conduct) assessment. It is our intention to promote representation (race, gender and disability) in the Public Service through the filling of posts and candidates whose transfer/promotion/appointment will promote representation will receive preference. It is the Department’s intention to promote equity through the filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender and disability status is required. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). The Department reserves the right not to appoint. If you do not receive any response from us within 3 months, please accept your application was unsuccessful.

Employer : Gfleet

Location : Bedfordview

Closing Date : 03-08-2026

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.